Under the A.O.D.A.* (Accessibility for Ontarians with Disabilities Act) all Ontario businesses with more than one employee are already required to comply with new accessibility laws.
The Customer Service Standard requires the establishment of accessible customer service policies and procedures, and training of staff. These policies and procedures should address accommodation of Assistive Devices, Service Animals, Support Persons & communications. Protocols for Temporary Service Disruption Notification & Feedback are also required.
Regulations covering Information & Communication, Employment Equity, and Transportation have also begun coming into effect*** and require the provision of emergency and public safety, and workplace safety information.
An amendment to the Building Code**** related to accessibility regulations are effective January 1, 2015
* AODA: Accessibility for Ontarians with Disabilities Act, 2005
** Reg. 429/-07 Customer Service Standard,
*** Reg. 191/11 Integrated Accessibility Standards,
**** Reg. 368/13 Building Code Amendment